Our Team Is Here For You | Long Island Eye Doctor
Today, one of my Optix team members sent me a quote from Yoda. “The quote was “Try not. Do or do not. There is no try.” How true is this? There is no reason to try something. We just have to do it. I believe this is also what Nike’s swoosh logo means. There tagline is “Just do it”.
At our office, we try, no, we live by our mission statement. And here it is:
“Optix is a small eye care office with great expectations. We are committed to treating our patients with the highest standard in vision care, emphasizing friendly and honest service and providing the finest eyewear materials available.”
We also live by a code of values that are introduced to our staff members when they first join our team. We are constantly reviewing each team member to assure that they are living up to our value code in servicing our patients in an honest and professional. Here is our code of values:
We live our Code of Values by…
…treating others as we would like to be treated.
…listening with the intent to understand what is being said by the patient and acknowledging that what is said is important to them.
…responding courteously in a timely fashion.
…speaking calmly and respectfully, without profanity or sarcasm.
…acknowledging everyone as correct from their own perspective.
…communicating honestly and with purpose.
…asking clarifying questions if we do not understand or disagree.
…making only agreements we are willing, able and intend to keep.
…operating in a responsible manner:
…never saying anything about anyone that we would not say to him or her directly.
• Customer / Patient Focus
…continuously striving to maximize internal and external customer or patient loyalty.
…making our best effort to understand and appreciate the patient’s needs in every situation.
• Having Fun in the Process!
…keep a smile on your face. It will help you to feel happy and show others you are happy too.
We want to know from each and every one of our patients that we are living up to our mission statement and our code of values. How can you do that? You can tell us directly, like us on Facebook, write a Google or a Yelp review, and refer your friends and family members for eye care, contact lenses or eyeglasses. We are not just another optical. We are Optix Family Eyecare Center and we are family. Thank you for choosing us to serve you.
Dr. Joel Kestenbaum